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Denise Graab

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Denise Graab

Director, Reviews Program & Marketing

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Caring Stars

Senior Care Marketing

Caring Stars 2022 Criteria: How Senior Living Communities & Senior Care Agencies Earned the Award

Published: Sep 01, 2022
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Denise Graab

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Caring Stars is a service excellence award and trustworthy annual list of the best senior living communities and senior care agencies based on consumer ratings and reviews on Caring.com. These top-rated senior living communities and in-home care agencies have a lot of great reviews, top ratings, recent reviews, and responses to all negative reviews too. Each year, Caring.com uses a specific set of reviews-based criteria that the communities and agencies must meet in order to be considered for the award — and the bar is purposefully set high to ensure that the program continues to truly represent those communities and agencies best meeting the needs of seniors and their families.

We announced the 2022 list for senior living in mid-November 2021. Home care agency winners are announced in December.

To be considered for the longstanding and distinguished Caring Stars list for 2022, senior living communities, nursing homes, home care agencies, home health agencies, and hospice agencies must have met the following criteria:

● 10 or more consumer reviews published on their Caring.com listing, with an overall average rating of 4.5 stars or higher (on a scale of 1 to 5) by October 15, 2021;

● 3 or more published reviews on their Caring.com listing from 10/15/20 through 10/15/21, with at least one of the recent reviews being a 5-star review and one or more published in 2021; and

● Public-facing responses to any 1-star or 2-star negative reviews on the Caring.com listing

In addition to the above qualifications, Caring conducts a reviews-integrity audit for every review on every finalist’s directory listing. Another quality-assurance measure Caring takes is to screen finalist senior living communities using available licensing and inspection reports on state agency websites.

Have questions about the Caring Stars criteria or the program in general? Please contact reviews@caring.com or (650) 762-8190.

Denise Graab

BY EXPERT

Denise Graab

Director, Reviews Program & Marketing

Denise Graab joined Caring.com in September 2010, and has 20+ years experience in communications, with a focus on social media marketing for the last decade. In her current role at Caring, she helps senior living communities and home care agencies understand how best to harness the opportunities of digital marketing, including getting and responding to online senior care reviews.

See Full Expert Bio

Caring Stars

Senior Care Marketing

Caring Stars 2022 Criteria: How Senior Living Communities & Senior Care Agencies Earned the Award

305bfdd4-e3c1-52a9-ba80-119fde36c60d
cover450b86a3-a909-50fe-b7f5-b4db7d9fb9b0
Denise Graab

SHARE

Caring Stars is a service excellence award and trustworthy annual list of the best senior living communities and senior care agencies based on consumer ratings and reviews on Caring.com. These top-rated senior living communities and in-home care agencies have a lot of great reviews, top ratings, recent reviews, and responses to all negative reviews too. Each year, Caring.com uses a specific set of reviews-based criteria that the communities and agencies must meet in order to be considered for the award — and the bar is purposefully set high to ensure that the program continues to truly represent those communities and agencies best meeting the needs of seniors and their families.

We announced the 2022 list for senior living in mid-November 2021. Home care agency winners are announced in December.

To be considered for the longstanding and distinguished Caring Stars list for 2022, senior living communities, nursing homes, home care agencies, home health agencies, and hospice agencies must have met the following criteria:

● 10 or more consumer reviews published on their Caring.com listing, with an overall average rating of 4.5 stars or higher (on a scale of 1 to 5) by October 15, 2021;

● 3 or more published reviews on their Caring.com listing from 10/15/20 through 10/15/21, with at least one of the recent reviews being a 5-star review and one or more published in 2021; and

● Public-facing responses to any 1-star or 2-star negative reviews on the Caring.com listing

In addition to the above qualifications, Caring conducts a reviews-integrity audit for every review on every finalist’s directory listing. Another quality-assurance measure Caring takes is to screen finalist senior living communities using available licensing and inspection reports on state agency websites.

Have questions about the Caring Stars criteria or the program in general? Please contact reviews@caring.com or (650) 762-8190.

Denise Graab

BY EXPERT

Denise Graab

Director, Reviews Program & Marketing

Denise Graab joined Caring.com in September 2010, and has 20+ years experience in communications, with a focus on social media marketing for the last decade. In her current role at Caring, she helps senior living communities and home care agencies understand how best to harness the opportunities of digital marketing, including getting and responding to online senior care reviews.

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