Caring Stars is a service excellence award and annual list of the best senior living communities and home care agencies based on consumer reviews on Caring.com. These top-rated senior care providers have a lot of great reviews, top ratings, recent reviews, and responses to all negative reviews too. Each year, Caring.com uses a specific set of reviews-based criteria that the providers must meet in order to qualify — and the bar is purposefully set high to ensure that the program continues to truly represent those providers best meeting the needs of the family caregivers and older adults they serve.

For 2019, we’ve announced the senior living winners and the home care agency winners too.

To qualify for the 2019 Caring Stars award, senior living communities and home care agencies had to meet the following criteria:

● Have 10 or more consumer reviews on their Caring.com listing, with an overall average rating of 4.5 stars or higher (on a scale of 1 to 5) by October 15, 2018;

● Have 3 or more reviews on their listing dated between October 15, 2017 – October 15, 2018, including at least one that was posted during 2018 and at least one that had a 5-star rating; and

● Respond to any/all negative (1-star or 2-star) reviews on their listing.

Have questions about the Caring Stars criteria or the program in general? Please contact community@caring.com or (650) 762-8190.

Denise Graab

Denise Graab

Director of Industry Marketing at Caring.com
Denise Graab joined Caring.com in September 2010, and has 20+ years experience in communications, with a focus on social media marketing for the last decade. In her current role at Caring, she helps senior living communities and home care agencies understand how best to harness the opportunities of digital marketing, including getting and responding to online senior care reviews.
Denise Graab

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