Caring Stars is a service excellence award and annual list of the best senior living communities and in-home care agencies based on consumer ratings and reviews on These top-rated senior care providers have a lot of great reviews, top ratings, recent reviews, and responses to all negative reviews too. Each year, uses a specific set of reviews-based criteria that the providers must meet in order to qualify — and the bar is purposefully set high to ensure that the program continues to truly represent those providers best meeting the needs of the family caregivers and older adults they serve.

For 2020, we announced the senior living winners and the home care agency winners in Q4-2019.

To qualify for the 2020 Caring Stars award, senior living communities and in-home care agencies met the following criteria:

● Had 10 or more consumer reviews on their listing, with an overall average rating of 4.5 stars or higher (on a scale of 1 to 5) by October 15, 2019;

● Had 3 or more reviews on their listing dated between October 15, 2018 – October 15, 2019, including at least one that was posted during 2019 and at least one that had a 5-star rating; and

● Responded to any/all negative (1-star or 2-star) reviews on their listing.

Have questions about the Caring Stars criteria or the program in general? Please contact or (650) 762-8190.

Denise Graab

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