As of September 1st, our home care partners have access to a new helpdesk to improve the speed and quality of our partner support. Home care partners can now email hc_helpdesk@caring.com for any of their account and business profile needs. 

What does this mean for our current home care partners?  Requests emailed to the new helpdesk will be directed to the best representative to assist. No more searching for your assigned account executive. Because the helpdesk will be closely monitored, you can expect faster, reliable response times.

These are the types of requests our partners can reach out to hc_helpdesk@caring.com to complete:

• Update your listing: Add images, change your description, revise your services

• Edit your lead recipients: Ensure your current team is all eligible to receive leads

• Request more leads: Adjust your lead cap to capture more volume as needed

As a note, any questions on reviews or about the Caring Stars award should still be directed to reviews@caring.com or (650) 762-8190.

For any questions related to our new customer service email or other account and business profile questions, reach out to hc_helpdesk@caring.com. If you are interested in learning more about partnering with Caring.com, call (855) 590-8989 or complete this form to schedule a demo.