Any senior living community listed on Caring.com can receive senior care reviews from their cognitively-healthy residents and residents’ family members. These consumer reviews can be positive, negative, or in-between, and are published (or removed) based on the Review Guidelines.

In our research and data, Caring.com has found that reviews can significantly boost prospective resident inquiries, community tours, and new resident move-ins for our senior living partner communities. And for our community partners who earn the coveted Caring Stars award for service excellence based on reviews: they average double the inquiries and three-times as many move-ins as our partners without the award!

Below are the ways your community can build its collection of great reviews on our site.

    How Any Community Listed on Caring.com can Get Reviews:

    • Dedicated review submission form — Every listing in the Caring.com directory has a unique link for cognitively-healthy residents and their family members to submit their feedback about a senior living community’s eldercare services. This custom link is accessible for the senior living community to share with its customers via the “Write a Review” button near the top of the reviews section on the listing. Consumer reviews submitted via that online form are typically processed within three (3) business days, so it’s the fastest, easiest way for the agency to get new reviews, particularly with more older adults and their adult children online nowadays than ever before.
      • More Review Options for Caring’s Partners:

        • Partner Portal reviews campaign(s) — We make it easy for our partners to send requests for reviews to their happy customers, with a step-by-step, simple-to-use review request wizard in Partner Portal. See how now.
          • Phone review program — We offer a toll-free phone number that residents and resident family members call to give their review by phone. Our review collection agents will guide callers through a brief, relevant interview to record quality reviews detailing the consumers’ firsthand experiences with our partners’ senior living or skilled nursing services. Contact our reviews team to get the phone number for your happy customers. Alternatively, senior living communities partnered with Caring.com can send us the names and telephone numbers of cognitively-healthy residents and their family members (with their explicit consent for sharing that info with Caring.com) and we’ll call them for their reviews. Note: This option can take longer than online submissions, given extra steps involved (from reaching the reviewer by phone, to transcribing the review from the recording phone call, as well as uploading and processing the review against the guidelines). It’s a good option though for folks who aren’t comfortable online yet.
              • How to Respond to the Reviews Your Community Receives:

                • All senior living communities with reviews on their Caring.com listing can publish a response — for both positive and negative reviews — and listed businesses also have the option to request removal of the review if there are fact errors or guidelines concerns.
                  • Our partners will receive a New Review Alert emailed to their inbox the instant any new reviews are published on their listing. Those alerts include convenient quick links to publish a response or contest the review, and by using the alerts, the message reaches our highest priority processing queue. Updates for who on your team receives the alerts can be made in Partner Portal. (Please contact partnersuccess@caring.com if you need help with Partner Portal.)
                    • Have questions about online reviews? Our reviews team can be reached by email or phone: reviews@caring.com or (650) 762-8190. We also have an entire section of this blog dedicated to information about the reviews program — please do check out the best practices and case studies we’ve showcased in the Reviews Info center.

                      Denise Graab

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