With online reviews now commonplace and prolific for senior living communities and senior care agencies — strongly influencing your sales and marketing by helping care seekers in their search and selection process: it can be hard to keep up and ensure your business is actively listening and responding to this customer feedback.

But it’s crucial that you do:

• 89% of U.S. consumers are more likely to use businesses that respond to positive and negative reviews; that drops to 55% if you only respond to negative reviews.

• The majority expect businesses to respond rapidly too — in the BrightLocal study for 2025: 81% preferred responses in timeframes under a week.

• To qualify for the Caring Stars service excellence award you must publish a response to all negative 1-star and 2-star reviews have a published response, and have at least one response on your Caring.com profile for a review of any rating.

Last year, when we asked what was holding communities and agencies back from effectively responding to reviews, a third said it was a lack of expertise and tools, and an additional 16% said they weren’t sure what to say. This year, we’re pleased to announce that we have a new partnership with ResponseScribe that helps solve for both challenges and more!

ResponseScribe crafts responses to reviews on Caring, Google and other consumer review platforms. This done-for-you service uses the best of both AI and humans to deliver personalized, on-brand review responses within hours, and aligned with best practices (including HIPAA compliance).

What’s more: you can try it at no charge for 14 days to see how well it helps your community or agency respond to reviews on Caring.com or Google. Then, with a monthly (cancel anytime) subscription thereafter: you can respond to reviews on over 50 different websites (in 2025, care seekers are reading reviews and responses on at least two sites when researching local options).

How to Get Started

• Activate your 14‑day free trial — No credit card needed. The trial includes review response coverage on Caring.com and Google for a single location. The sign-up page also has a brief video explainer about this service and how it works.

• Experience prompt, professional replies — Once your free trial is set up, ResponseScribe will immediately begin crafting personalized review responses for Caring and Google reviews. You set the preferences for how involved you’d like to be in the response process, including having text or email alerts for your approval or editing of the responses generated for your community or agency.

• Continue beyond the trial and expand as you grow — After the free trial ends, you can convert to full account access for one or more locations, and for over 50 review websites. There are numerous communities and brands nationwide already taking advantage of this service, and ResponseScribe has excellent customer retention rates based on the quality of their offering.

• Benefit from a tried & true Caring collaboration — With Caring’s years-long integration with Shout About Us (the parent company of ResponseScribe), they have a clear understanding of Caring’s review and response guidelines, and the seamless ability to submit responses on your behalf, with all required fields for publication.

Taking advantage of this opportunity can deliver key benefits for your community or agency:

Learn more and try it free for 14 days via their sign-up page.

• Note: If you have a large enterprise with numerous locations nationwide, we’re happy to make a personalized introduction for you (contact Caring’s reviews leadership).

Have other questions about Caring’s reviews program? Please contact: reviews@caring.com or (650) 762-8190.

Imagine this: instead of expecting families to come to us for a perfectly orchestrated tour, we meet them where they’re most comfortable — in their own homes.

Home care pros have this figured out: Step into the family’s world, understand their dynamics, and have an honest conversation over a cup of coffee at their kitchen table. It’s not about being flashy or “selling” right away; it’s about building trust and rapport, and taking in the subtle details about their needs. 

Meanwhile, senior living companies are stuck in the old-school mindset: “The best experience is here, so come to us!” However, for many families, the stress of arranging and attending a tour can outweigh the benefits of seeing your community’s sparkling dining room.

By visiting a family’s home, you learn firsthand about their needs and desires:

• The fur-baby, Sparky. If he can’t move into the community, it’s a dealbreaker

• Mom’s favorite recliner? It’s more than furniture; it’s her throne. Will it fit in one of your units?

• The hallway clutter? It tells you this family needs more than physical support.

Families feel more comfortable in their homes, and are often more open to discussing concerns and preferences without the anxiety of being “on stage” at a community tour.

But here’s the kicker: a pre-tour home visit dramatically increases tour-to-conversion rates. Why? Because when families finally come to see your community, they’re already sold on the idea. You’ve addressed the anxieties upfront, and the visit becomes confirmation, not exploration.

So let’s start meeting families where they’re at. Who knows? You might even get a glimpse of their favorite casserole recipe — a win-win for everyone!

Senior living teams, it’s time to shake off the dust of tradition. Let’s trade in our tour-only mindset for a more human approach. Let’s meet families where they are — literally.

In the evolving landscape of senior care, home care companies that prioritize offering experiences — not just fulfilling care hours — are seeing significantly higher conversion rates with families. While care is undeniably at the top of the pyramid of needs for seniors, their overall health and happiness also rely heavily on engaging experiences that nurture social, emotional, and mental well-being.

Therefore, the “whole-person approach” is proving to be a differentiator for home care providers. A whole-person approach combines care with meaningful activities, outings, and group events. Seniors thrive on connections and stimulation, and when a home care company creates opportunities for these, they position themselves as more than just service providers —they become life enhancers.

Some leading home care companies are introducing Monthly Experience Calendars as an additional service for families. These calendars outline planned social activities, group outings, and enrichment events, allowing families to actively participate in creating and selecting experiences for their loved ones. The experience calendars not only showcase a commitment to personalization, they build stronger connections with families by involving them in the care process.

One of the primary reasons seniors transition from home care to senior living communities is the rich tapestry of experiences and social engagement that senior living communities offer. Home care providers who mirror this by offering personalized activities and fostering a sense of community can bridge that gap, appealing to families who want the best of both worlds.

By integrating care with vibrant, planned experiences, home care companies serve not only as caregivers, but as partners in creating fulfilling lives for seniors. This dual approach ensures the providers touch more families, building lasting relationships based on trust, connection, and a shared commitment to holistic well-being.

In the end, it's not just about the hours spent caring — it’s about the moments that truly matter. A monthly experience calendar is a simple yet powerful way to make those moments meaningful, creating a lasting impact for both seniors and their families.

In the growing home care industry, the key to success lies in the ability to attract new senior care clients. As the demand for home care increases, it's important to craft lead generation and marketing strategies to stand out from the crowd. 

Make Your Home Care Agency Stand Out

Standing out in a competitive market is essential to attracting new home care leads. Here are some effective and easy ways to stand out from the competition:

1. Craft an Online Presence

Grow your home care agency’s online presence through an easy-to-use website and social media presence. Both of these make it easier for potential senior care clients to understand your services before they reach out to you. 

2. Highlight Your Unique Selling Propositions

Identify and highlight what makes your home care agency different and the right fit for potential senior care clients.  Create selling points that help you stand out by highlighting your:

• Specialized services

• Highly-trained staff

• Personalized care plans

Use those selling points on your website, social media channels, and any emails you send to nurture home care leads. 

3. Use Client Testimonials

Showcase your stellar services through testimonials and reviews from happy senior care clients. Reviews — both positive and negative — build trust and credibility with potential clients. If you get feedback you weren’t expecting, a timely, caring response to that review goes a long way in building trust. Ask your current and past senior care clients to share reviews online, like on your Caring.com profile, to provide firsthand experiences.

Marketing Strategies for Your Home Care Agency

Another key is to create a marketing strategy that can reach more seniors and attract new senior care clients.

1. Search Engine Optimization (SEO) 

Strengthen your online presence by implementing a few SEO strategies onto your website. Identifying a few top keywords for home care agencies in your area can help your website reach its key audience. Another way to boost your SEO? Partner with Caring.com! Our website ranks for tens of thousands of keyword searches, allowing your agency to perform better in searches.

2. Email Campaigns

Stay memorable by creating emails to nurture home care leads and maintain regular communication. Share a newsletter with updates and client stories, provide promotions, and check in to stay connected with these leads. That way, when they are ready to take the next step, your agency is at the top of their list. 

3. Partner with Caring

Another easy and time-effective way to help expand your reach is through home care lead generation, which you can do by buying home care leads from Caring.com. We help you tap into interested, qualified seniors seeking home care in your area. It's a simple, controlled way to build your client list while crafting your other organic marketing efforts. 

4. Use Photos and Detailed Descriptions 

With online search becoming more popular among seniors and their loved ones, using quality photos is a must to help your agency stand out. Including at least 5 custom photos, including staff photos can help give seniors a preview of your staff and services. With Caring, partners enjoy an enhanced profile, which allows for multiple photos and a detailed description. 

With these strategies, your home care agency can get more leads, boost online visibility, and gain trust with potential senior care clients.

If you want to learn more about partnering with Caring.com or buying home care leads, contact us at sales_homecare@caring.com or call (855) 590-8989.

Throughout my career, it's often been the operations, health care, or maintenance teams that swoop in to save the day for sales, so it's always rewarding when I can return the favor. One way I love to support other departments is by sharing key sales strategies, especially when it comes to hiring caregivers — a process where speed and precision really pay off. 

1. Highlight the Mission and Culture

• Strategy: Showcase your community’s mission to provide compassionate care. Many caregivers value meaningful work, so emphasize the rewarding aspect of caregiving and the positive culture within your community.

• Sales Technique: Create emotionally engaging job postings that focus on how their role impacts residents' lives. Use testimonials or success stories from current caregivers to make a personal connection.

2. Promote Career Growth Opportunities

• Strategy: Clearly outline career paths and development opportunities (certifications, leadership training, etc.).

• Sales Technique: During interviews or in job postings, emphasize how caregivers can advance their skills and grow within the organization, creating a sense of long-term investment in their careers.

3. Emphasize Work-Life Balance

• Strategy: Stress the flexibility of schedules, shift patterns, and work-life balance, which is crucial for caregiver retention.

• Sales Technique: Highlight flexible scheduling options or support for personal time in your job description. Use real examples of how the facility supports its staff in achieving balance.

4. Offer Competitive Compensation and Benefits

• Strategy: Make your compensation package stand out — not only in terms of pay, but with benefits like health insurance, retirement plans, and wellness programs.

• Sales Technique: Be transparent about salary expectations. Emphasize benefits in your listings to attract candidates who are looking for stability and long-term employment.

5. Leverage Employee Referrals

• Strategy: Implement a referral program encouraging current employees to recommend candidates. Caregivers are more likely to refer individuals who align with the culture.

• Sales Technique: Market the referral program as a win-win for the caregiver and the community. Provide incentives for successful referrals to encourage participation.

6. Showcase the Community and Environment

• Strategy: Highlight the facility’s positive work environment, team dynamics, and resident engagement in caregiving.

• Sales Technique: Use video or virtual tours to show the physical setting and culture. Highlight team events, activities, and resident interaction to sell the idea of a welcoming workplace.

7. Target Passionate Individuals

• Strategy: Attract people who are passionate about caregiving, even if they don’t have years of experience.

• Sales Technique: Ask emotionally driven questions in interviews that reveal a candidate’s motivations and empathy for the elderly. Create marketing materials that resonate with people who value service and care.

8. Speed to Lead: Connect and Hire Fast

• Strategy: Speed is critical when hiring caregivers — you want to engage qualified candidates as soon as they apply to prevent losing them to competitors.

• Sales Technique: Implement fast-response systems for applications, like automated scheduling tools for interviews, or designate someone to follow up within hours of receiving an application. Advertise the fact that your hiring process is quick and efficient; this attracts candidates who appreciate fast communication and swift decision-making.

• Process: Ensure you have streamlined processes in place, such as pre-set interview times and fast-tracking background checks. The faster you can move through the hiring stages, the higher the chance you’ll secure top talent. You can automate the follow-up process to reduce time lags and make offers quickly after interviews.

9. Demonstrate Job Stability and Security

• Strategy: Emphasize the demand for caregiving services and the stability of the industry, reassuring potential hires about job security.

• Sales Technique: Present data about the growth and future of senior care and the need for caregivers in the industry, showcasing job stability in times of uncertainty.

10. Create a Strong Employer Brand

Strategy: Build a reputation as a great place to work through online reviews, social media presence, and community outreach.

More than we’ve ever seen before, families are asking for information on both in-home care and senior living. Families want to know all their resources and options. What does a home care salesperson need to know when a family is exploring both in-home care and senior living for their loved one?

The key is demonstrating how in-home care can complement living in a community, or act as a transitional solution between where they are now and their future community. Here's how to approach it:

1. Acknowledge the Family's Concerns and Goals

• Listen actively: Understand why the family is choosing assisted living. Is it due to concerns about 24/7 care, socialization, or specific medical needs?

• Affirm their considerations: Acknowledge that assisted living can provide those solutions but express how in-home care could address their concerns in the short-term or as additional support while living in the community. 

2. Highlight the Benefits of In-Home Care

• Personalized Care: Emphasize that in-home care offers one-on-one attention and is tailored specifically to the client’s unique needs.

• Cost Flexibility: In-home care often allows for more flexible pricing depending on the level of care required, potentially saving money in the short term.

3. Position In-Home Care as a Step in the Transition Process

• Trial Period: Present in-home care as a way to "test the waters" before making a more permanent decision. 

• Complement to Assisted Living: Offer in-home care as a supplemental service while they explore assisted living options. This could involve having a caregiver to provide extra help even if they eventually move to an assisted living facility.

4. Address Common Assisted Living Concerns with In-Home Care Solutions

• Socialization: If the family is concerned about isolation at home, discuss how caregivers can provide companionship and facilitate social activities by coordinating outings, virtual meetings, or community engagement.

• 24/7 Availability: If 24/7 care is a concern, present in-home care's ability to provide round-the-clock services.

5. Leverage Data and Testimonials

• Provide testimonials or success stories from families who chose in-home care, highlighting the success of those cases in maintaining a high quality of life at home.

6. Be Part of the Process

• If the family still decides on assisted living, ask them where they are going, so you can discuss the positive experiences or current residents you serve at this location. Let them know how you can help with the transition phase and any other resources they might need to know about like new DME equipment. Being a helpful resource strengthens your credibility and maintains the relationship for future potential in-home care needs. 

By emphasizing the advantages of in-home care while respecting the family's desire for assisted living, you can create a flexible, consultative relationship that positions you as a partner in their senior care decision-making